Let's talk money
When you ride with Deliveroo, you’ll get paid a distance-based fee. This means that you get compensated based on the distance and effort needed to complete a delivery. We strive for average earnings between €11 and €13 per hour (this does not include tips and any tax benefits).
Every time you’ll get offered an order, we share all the needed information. This includes:
- The delivery location details
- The exact fee offered for this delivery
- The option to accept if you want to do it, or reject if you’d rather not.
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What is the minimum fee?
The minimum fee is the lowest amount that you’ll receive for an order with the shortest distance. The maximum fee is the highest amount that you’ll receive for an order with the longest distance.
Our aim is that longer distance orders remain just as interesting as orders with a shorter distance. This means that it shouldn’t matter whether you accept two long orders or four short ones in one hour, your earnings, on average, will be between €11 – €13 (or more!). You are, as always, completely free to choose which orders you want to complete and which you would rather reject. This has no impact on your statistics whatsoever.
Will I continuously earn EUR 11,- to EUR 13,- an hour?
When you accept all orders during your booked sessions, the average hourly fees will vary between EUR 11,- and EUR 13,- (this does not include tips and any tax benefits).
When you reject orders, you’ll possibly need to wait until a new customer orders food and you get a new order popping-up. These waiting times between rejected orders can have a definite impact on the average hourly fees.
How are fees calculated?
The distance fees are designed to reward you for the effort you have to put into every order. This means that the orders that take you further and longer to complete, will pay more.
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The fee is based on a combination of the distance of the journey, as well as the time we expect it may take to complete the entire order. This is calculated specifically to your area – for example, the time it takes to travel 2KM in Rotterdam can be very different from how long it may take in Amsterdam.
We believe it is fairer to offer a fee that takes the full delivery into account:
Accepting the order + traveling to the restaurant + delivering to the customer(s)
The calculation is based on a combination of the distance of the journey, as well as the time we expect it may take to complete.
Yes. You are completely free to choose which deliveries you want to complete and which you would rather reject. This has no impact on your statistics.
Yes, the total delivery fee will is ex. VAT.
Whenever it’s busy, you may have to a wait a bit at a restaurant to receive your order. We understand that this can be inconvenient and we’re doing everything we can to work with the restaurant to minimize the waiting times as much as possible. We appreciate your patience!
Note that you can always choose to unassign yourself from a delivery if the restaurant is taking too long. If there’s a certain restaurant that repeatedly has very long waiting times, feel free to let us know!
No, you accept an order by confirming the order, which indicates you will execute the order complete and correct. When the order is not being delivered, you will not receive any payment. You are always free to reject an order.