Hygiene products reimbursed

We realise you’ve been doing all you can to stay healthy and protect your own safety as well as the safety of our restaurant partners and customers as the COVID-19 outbreak continues.

Our team is working hard to get hold of hygiene products like hand sanitisers and disinfectant wipes to help you whenever you choose to ride. Until we can get some for you, we will refund the purchase of these items for people who ride with us regularly up to the value of €25.

To make a claim, complete this form about your purchase. The form will ask you to upload a photo of your receipt. The receipt must:

  • Be an itemised tax receipt, showing the purchase was for hand sanitiser,  disposable gloves, disinfecting wipes or spray – screenshots of bank transactions and non-itemised receipts will not be accepted as proof of purchase
  • Be dated within 7 days of your claim submission
  • Have your name and Rider ID clearly written on it
  • You must have an active rider account and have completed at least 1 delivery with Deliveroo in the 14 days prior to submitting a claim in order to be eligible for payment.
  • You can submit 1 claim of up to €25, and you can submit more than 1 receipt as part of your claim but all receipts must be submitted at the same time in a single claim.

Your payment will appear as a payment adjustment on your next invoice that will be sent on the next day of payment.